An unsuccessful transfer displays an error message, unless you disabled alerts in the Options window. If the transfer is successful, no visual indicator is displayed - the call just disappears from your Conversation window. You can then speak with the caller and take notes before ending the conversation. To resume the conversation with the caller, click the Hold/Resume call button. Note: If the recipient does not want to take the transfer, end the consultation. By default, an error message appears if the transfer is unsuccessful. The call just disappears from your Conversation window. In the Conversation window, click the Transfer icon.ĭouble-click the name in the Contacts list to whom you want to transfer the call. In the Conversation window, click the Hold icon. Using the call controls, you can perform various tasks. ![]() When you’ve answered a call, it appears in the Active area. To redirect a call to voice mail, right-click the incoming call alert, select Redirect, and then select an alternate number or Voice Mail. If voice mail is enabled, the call is redirected to voice mail. To decline a voice call, right-click the incoming call alert, and then click Ignore. Respond to the call by double-clicking the alert or by clicking Accept or Decline. Note: The call alert looks different for a repeat caller - a contact who has called you more than once within 30 minutes. To answer it, double-click anywhere on the alert. When someone calls you, an alert appears in the Incoming area of the Lync main window. To dial by number, enter the number in the Search box, and then double-click the Search result. Note that it takes time for your search to complete the initial indexing. As you type, matching names appear in your Contacts list. You can search for a contact by typing their name in the Search box. In the drop-down list next to When I double-click a contact, do the following, select Send an instant message. In the toolbar, click the Options button, click Options in the drop-down list, and then click the Actions and Alerts tab. ![]() You can change the default so that double-clicking sends an instant message instead: To call someone in your Contacts list, double-click that person’s name, or click the phone button next to the name.īy default, when you double-click a name in your Contacts list a phone call is placed to that person. You can still receive instant messages while you’re on a call. The procedures are similar for sending and receiving instant messages. Making and receiving calls are among the most common tasks performed with Lync 2010 Attendant. Multiple active conversations (phone and IM)Ĭreate a custom group from your Contacts list To consult with the intended recipient before transferring a call Microsoft® Lync™ 2010 Attendant is an integrated call management application that enables you to effectively manage many conversations at once by quickly handling and routing phone calls and instant messages.
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